Refund policy

At Carewell, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. We offer a 30-day money-back guarantee, subject to the conditions outlined in this policy.

Customers must contact our support team before returning a product. Returned items must meet our eligibility requirements and should be in their original condition and packaging where applicable. Customers should provide their order details and explain the reason for the return.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with relevant details and photographs. Our team will review your request and inform you of the next steps.

Products that have been opened, used, damaged by the customer, or are restricted for hygiene or safety reasons may not qualify for a return, where permitted by applicable law.

Approved refunds will be processed after the return has been reviewed. Refund timelines may vary depending on the payment method. Any applicable return shipping costs will be communicated before the return is completed.

For return or refund assistance, contact us at infocarewell0@gmail.com.